Indoor Account Manager

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Location: Stoke-on-Trent, ST1 5SY
Contract Type: Permanent, 37.5h hours per week
Salary: Circa £24200 per annum
Bonus: Quarterly bonus paid after probation if set KPIs are achieved
Days of Work: Monday to Friday 9am - 5pm and 9am - 5:30pm
Join DPD on their journey as they aim to be the UKs most sustainable delivery company, whilst ensuring their customers continue to receive a world class service. You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career
The company are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
When joining them, you are not just starting a job, you are vital to their journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing their people and their customers at the heart of what they do.
Along with job security, the tools to do the job and a competitive salary, youll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
The Role
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with either DPD or DPD Local. You will build great working relationships with them to help retain their loyalty to the company and develop each account through sales and high level service.
Key responsibilities will include:
To contact customers using various methods of communication and in line with a predefined contact matrix
Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
Maintaining/updating information via SalesForce and other systems used
Developing multi-functional and multi-level business relationships with customers organisations
Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
Maintain an up to date revenue opportunity pipeline
Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
Identifying and managing the resolution of customer problems to secure long term account retention
Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
To complete Annual Price Increases for all accounts within your portfolio
Working with the sales teams to accept accounts for handover in line with company policies and trading agreements
Qualifications
You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management.
You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
The company will also expect you to be:
A person capable of decisive and effective decision-making, in a time pressured environment
Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
Have knowledge and experience in sales & upselling to existing customers
Have attention to detail and good organisation skills
IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
Be able to liaise with customers using telephone and online meeting resources as well as email
Demonstrate the core values of the company Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Additional Information
The company recognise that their people are at the heart of the business, without them they wouldnt be able to deliver their award-winning service to millions of customers across the country each day. Its important to them that they demonstrate their recognition of you in providing you with more than just a salary and job stability. To name but a few
Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Free onsite parking for all employees
Health Kiosks visiting every location
Discounted shopping from 100s of retailers including up to 5% off your weekly supermarket shop
Milestone Days off to celebrate with your family and friends
Free eye tests and support with the cost of glasses
Joining them can lead to not just a stable job but also a career. The company prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, they are proud to offer a great number of development and promotion opportunities.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to our website where you can complete your application.
DPD is a Valuable 500 company and a Disability Confident Employer.